Multiple choice Single response
1) A business uses for its operations, products both in
• Hard and soft domains
2) These are costs incurred in keeping failure and appraisal costs to minimum
• Prevention costs
3) How many levels of plan are there?
• 4
4) The business influences
• Employee’s morale
5) Leadership is
• Cause of success in business
6) The idea of quality department
• is outdated
7) Common understanding across business
• customers---
8) Collection of data must be tune with the organizational objectives defined by the
• top management
9) QFD means
• Quality function deployment
10) Customer is
• king
11) For objective evaluation of strategy, the criteria is
• strategic fit
12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.
• Brain storming
13) Feiganbaum’s major contribution was
• Cost of quality.
14) Prevention costs are those incurred
• On taking steps to prevent defects happening
15) Managing continual improvement is
• A process subsequent to defining strategies.
Multiple choice multiple answers
1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are
• Establishing the process in house
• The preferred location from an input point
• Outsource
2) Managers should know
• organisation vision---
• organisation strategy—
3) Business being process oriented, you are to control your
• resources
• examine business trends
• measuring outcome of each process
4) In ISO 14001 in paragraph of standard consists of requirements like
• operational control
• emergency preparedness
• management reviews
5) Customers need change with
• Time
• Space
6) The scope of audit during the audit of sales could be to examine
• The customer satisfaction
• How the orders were executed
• Contribution to turnover
7) Benefits of planning are
• Image
• Competition
8) You should know customer’s
• Current needs
• Future needs
9) Business needs following criteria as performance assessement
• Standing in the market
• Quality culture in the organisation
• Cost reduction
10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:
Correct answer:
• Identify environmental aspects
• Determine those that can have a significant impact
• Understand the legal and other requirments too.
•
11) ISO developed co-operation in the spheres of
• Scientific activities
• peace
12) Not all incentives appeal to all but following must get analyzed
• Individual trends
• Individual preference
• Individual experience
13) Categorisation of quality cost include
• Appriassal cost
• Prevention cost
• Failure cost
True or false
1) Understanding customer is not only important for design but equally so for delivery of product or service--- true
2)Like you have internal customers, there are internal suppliers too---True
3)Planning decreases time to lead in competition—True
4) Standard should be generic--True
5) Meaning of strategy is art/science of planning—Ans. True
6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.--- True
7) Specific goals directs organizations on “don’t’s”--false
8) A simple compelling and shared vision can sustain the commitment needed—True
9) At the time of brain storming every member starts talking.—false
10) A vision for business must be compelling---True
11) People do not capabilites to respond to a range of situations--False
12) PDCA cycle was introduced by Walter Shewalt—False
13) During the 1960s the concept of quality costs emerged--- True
14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True
Select the blank
1)Business is a set of ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬___________________ processes
• Strategic
2) Quality of product or service is because the __________________not because of verification or inspection.
• Design
3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.
• Inter-related
4) Organisations need a leader to give a ----
• Direction
5) The ---- is the ability of the QMS to achieve the targeted results
• Integrity
6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:
• Defined processes----
7) Top management of Karnataka Steel Ltd being concerned about the
• Welfare of workers
8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.
• Interdependence
9) Those who are not ---- will never make any progress
• aware
10) ---- is the measurement scale where values occur most frequently.
• mean
11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
• Deliberate
12) In hierarchy of human needs, food and shelter are ___________
• Essential needs.
Match the following:
1)Internal organisation for standardization---ISO
Bureau of Indian standards--BIS
Greek “isos---equal
Official operation of ISO---1947
2)TQM- is a philosophy
Total quality management—needs commitment at the top management
Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.
3)
Phil crobsy---14 steps quality improvement program
Taguchi----Quality in design
Ichikawa-- Company wide motivation
Crosby---quality of management
